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Lowes return policy11/7/2023 In this article, we’ll go over the return process and explain what the Lowe’s return policy during the COVID-19 pandemic is. Lowe’s doesn’t make it easy for its customers to return products they’re unhappy with. You’d expect that such a big company would have a clearcut return policy with automated processes that make everything go smooth. Lowe’s is a home improvement retail business with over 2,000 stores in the United States and Canada. Item Return Request All You Need To Know About the Lowe’s Return Policy During COVID-19 Lowe’s Return Policy-COVID-19 Changes DoNotPay provides a platform for legal information and self-help. DoNotPay is not a law firm and is not licensed to practice law. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. As a result, you should make sure to do your own independent research. We appreciate your cooperation and patience through this process.IEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. Once the original damaged item(s) is received and inspected we will credit your account. If you need the replacement item sooner, we can create a second order, charge your credit card, and ship out the replacement when available. We will ship out a replacement once we have received and inspected the original item. We will discuss return shipping options when you report the damaged shipment. We may also need assistance from our customer to ensure that all items are returned to the carrier or to us. In some cases, we may need assistance from our customer to ensure that all forms requested by the carrier are completed. You may be required to complete claim forms for the carrier. You also must keep the original box & packing material in the event we open a claim with the carrier. You must report damage or missing item(s) within 5 business days of receipt by contacting us at 404.655.5079. What if my product(s) I received is damaged or missing item(s)? If the original item(s) is inspected and not in original condition we reserve the right to deny the return or charge a restocking fee. If the new order doesn't qualify for free shipping customers will be charged for shipping on exchanged item. Once we receive the original item(s) and inspect, we will credit your account, and create (a) new order for replacement item. Customers are responsible for the shipping costs on returned item(s). Within 14 days of receipt of your order, you may return your unused product(s) in original condition. If the item is altered, damaged by client/contractors, or showing signs of installation, the return will not be accepted. If an item is returned without original packaging or returned in tattered packaging but is in mint condition, a restocking fee of 20% will be applied. If the original item(s) is inspected and not in original condition a restocking fee may apply.Īny special order items must be returned in original packaging in uninstalled and undamaged or altered condition. Never send a package direct to the manufacturer, unless we tell you to do so. Customers are responsible for return shipping costs. Please call or email for a return authorization number prior to sending any product back to us. Within 14 days of receipt of your order, you may return unused products(s) in original condition, in original packaging for a full refund.
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